TERMS AND CONDITIONS

METHODS OF PAYMENT

I only accept Paypal as a method of payment.

COPYRIGHT

By purchasing prints this does not in any way imply transfer of copyright of those images to you. The copyright remains at all times with Matt Kent and any further copying of the image will be deemed an infringement of my copyright and will be subject to all relevant copyright and intellectual laws.

 

QUALITY

The Service is not a colour matching service and although I will endeavour to produce the best quality from each image there will be colour variations and colour shifts caused by many factors including your own monitor settings and calibration. All products and services are made-to-order.

 

PAPER

All prints will be printed on 18 x 12 inch, 250 gsm professional photographic paper. A small white border will added to allow for mounting and so the actual image will be slightly smaller than 18 x 12 inches.

DISPATCH

All works are printed to order so will usually be dispatched within ten working days of payment being received, unless I inform you about any delay or propose different arrangements.

 

Dispatch costs are in addition to prices quoted for images, unless otherwise advised and will be added at checkout as will any discount coupons, special offers etc.

 

The items may be subject to additional costs and taxes levied by customs by different countries. This is usually those outside the EU but, who knows, after Brexit, it may include any country outside the UK. These charges are not covered in the cost of the print or delivery and are payable by you.

The prints will be sent rolled in a strong poster tube. If you would prefer them to be sent flat please contact me for a price as this will greatly affect the postage costs. Where more than one item is purchased and they can be sent in one tube I will refund any overpayment through Paypal.

RETURNS

Please remember the work is printed to order and is not held in stock.

 

If you are not completely satisfied with any work bought, you may receive a full or partial refund depending on the reasons for return.

 

  • Where the work is faulty or the wrong work has been dispatched all costs will be refunded and / or a replacement sent out. Each print will be hand checked before dispatch and packaged by me to ensure it reaches you in A1 condition.

  • Where you return a print for any other reason you will be liable for the cost of delivery both ways and the production cost of the print. This will be calculated if you decide to return the work and conveyed to you by email.

​​You must notify me within two days of receipt if there is a problem or if you are not completely satisfied. I will do my best to ensure you are happy and rectify any issues.  You can do this by using the contact form. You must return the item within 7 days of receipt of the item. Depending on the reasons for the return you may be liable to pay the costs of shipping both ways - to you and back to me. Please also note that the cost of shipping one way might be different from the shipping costs the other way. This is not regulated by me. Until I have received the item back you are responsible for the work and for the cost of returning the work to me in its original condition and for insuring it during transit, we recommended returns are sent on a tracked and signed for service. No refunds will be given without a proof of a fully tracked service being used.

 

The foregoing does not affect your statutory rights as a consumer.

© 2017-19 Matt Kent. All photographs are copyright Matt Kent unless stated. DO NOT download or copy please.         T's and C's

www.mattkent.photography